Returns & Exchanges

At Alchemy Cycle Trader, we want you to ride with confidence, which is why we offer a 30-day return policy on all cycling gear and components. If your purchase doesn't meet your performance expectations, we are committed to making it right through a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our support team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Prepare Your Gear

  Securely pack the items in their original packaging, ensuring all tags, manuals, and protective materials are included to maintain resale condition.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location; be sure to keep your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund or ship your exchange within 3-5 business days.